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Warranty/Terms & Conditions

WARRANTY

eBarcode brand and all brands of Cobra Systems, Inc. product Warranty, COMING SOON!


NON-BRANDED eBARCODE PRODUCTS / ALL THIRD PARTY PRODUCTS OR NON-COBRA SYSTEMS, INC. PRODUCTS

eBarcode product/s Warranty does not apply to products that are not eBarcode-branded, even if packaged or sold with eBarcode products. Non-ebarcode branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Cobra Systems, Inc. will honor and follow all manufacture warranty previsions on each item sold on eBarcode.com. Please see your product/s box and literature for details. Please feel free to contact us for any clarifications needed.

TERMS & CONDITIONS

All listings on Cobra Systems.com website are not an offer to sell goods, rather, they are advertisements to receive offers. Any offer/order for more than 3 units per address, customer or company may be rejected, and all orders are subject to review and acceptance by Cobra Systems, Inc. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

COPYRIGHT/TRADEMARK INFORMATION

Cobra Systems, Inc is a registered trademark of Cobra Systems, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright since 1989 to present date. ©2014 Cobra Systems, Inc. and all sub brands and products; Vnm, VnmSignmaker.com, Striker, Remindersticker.com, e-barcode, ebarcode.com, Chimboo, Chimboo.com and A1 Webcams, A1webcams.com. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site/sites and/or server and related graphics is restricted. The name of Cobra Systems, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Cobra Systems, Inc reserves the right at any time after receipt of your order to accept or decline your order for any reason. Cobra Systems, Inc reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require verifications or information before accepting any order.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Cobra Systems, Inc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Cobra Systems, Inc shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cobra Systems, Inc shall immediately issue a credit to your credit card account in the amount of the charge.

OUR SATISFACTION GUARANTEE AND RETURN POLICY

Your satisfaction is our goal. Every product we sell is backed by the manufacturer's warranty, plus is covered for most products by Cobra Systems, Inc's Satisfaction Guarantee.

If a product you purchase fails to meet your needs, please review the information below and return it to us within 30 days of receipt, and we will be pleased to arrange an exchange or refund.

Returns must be in a “new” resalable condition, including all manuals, components and accessories, and in the manufacturer’s original packaging. Returns may also be subject to a 15% restocking fee.

Because of the nature of technology products and services provided by Cobra Systems, Inc team members, the following items are non-returnable:

  • Delivery, installation, diagnostic and repair work, and other labor.
  • Gift cards and pre-paid cards.
  • Batteries, ink and other consumable items.
  • Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
  • Subscription services have their own, individual cancellation policy which varies by service. Please consult the individual provider.
  • Software and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.

You can request a Return Authorization for most products eligible for return through the link provided here: Request an RMA.

WARRANTY LIMITATIONS

There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you. See individual product warranty for more clarification.

LIMITATION OF LIABILITY

In no event shall Cobra Systems, Inc or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PROCESSING TIME

Your order is thoroughly reviewed by our Customer Service Team to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Customer Service Team, it is sent to our warehouse for shipment.

NOTE - We do not charge your credit or debit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or canceled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependent on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.

TRANSIT TIME
  • UPS Ground: 3 - 8 Business Days
  • UPS Second Day: 2 Business Days
  • UPS Next Day Air: 1 Business Day

Note: Saturday & Sunday deliveries are not available.

TOTAL TIME FOR DELIVERY

Total time is based on the amount of time it takes to get payment authorization or confirm net terms, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING RATES

Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT or DIMENSIONAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.

CREDIT / DEBIT CARD AUTHORIZATIONS

An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.

RISK OF LOSS

If the Customer provides Cobra Systems, Inc with Customer's carrier account number or selects a carrier other than a carrier that regularly ships for Cobra Systems, Inc, title to products and risk of loss or damage during shipment passes from Cobra Systems, Inc to Customer upon shipment from Cobra Systems, Inc.’s facility. For all other shipments, title to products and risk of loss or damage during shipment passes from Cobra Systems, Inc to Customer upon receipt by Customer. Notwithstanding the foregoing, title to software will remain with the applicable licensor(s) and Customer's rights therein are contained in the license agreement between such licensor(s) and Customer. Customer will be responsible for all shipping and related charges.

EXPORT REGULATIONS

If this transaction involves an export under the U.S. export regulations, the commodities, technology and/or software sold or distributed under these terms and conditions of sale exported from the United States by Cobra Systems, Inc were exported in accordance with such regulations. Diversion, use, export or re-export contrary to United States law is prohibited. The commodities, technology and/or software sold or distributed under these terms and conditions of sale may not be exported or re-exported to Cuba, Iran, Iraq, Libya, Sudan, North Korea or Syria or to entities and persons that are ineligible under United States law to receive United States commodities, technology and/or software. In addition, manufacturers' warranties for exported products may vary or may be null and void for products exported outside the United States.

DISPUTE RESOLUTION

AGREEMENT TO RESOLVE ALL DISPUTES THROUGH ARBITRATION OR IN SMALL CLAIMS COURT AND AGREEMENT TO WAIVE A RIGHT TO JURY TRIAL AND TO PARTICIPATION IN CLASS ACTIONS

You and Cobra Systems, Inc agree to resolve any controversy, dispute, or claim arising out of or relating to your purchase of any product or service from Cobra Systems, Inc by binding Arbitration administered by the American Arbitration Association, or in a small claims court, and judgment on the arbitration award rendered by the Arbitrator(s) may be entered in a court having competent jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and covers all controversies, disputes, claims arising out or relating to your purchase including, but not limited to contract claims, tort claims and statutory claims, or any combination of claims. We agree that the arbitration or small claim proceeding will take place in Miami-Dade County, Florida.

We agree that the American Arbitration Association shall administer the arbitration, and that the American Arbitration Association's Commercial Arbitration Rules and Mediation Procedures and Consumer Related Disputes Supplementary Procedures, if applicable, shall apply. These Arbitration Rules may be found on the American Arbitration Association's web site at www.adr.org. You and Cobra Systems, Inc agree that the Arbitration Award maybe taken to a Court of competent jurisdiction to become an enforceable judgment. You and Cobra Systems, Inc agree that any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted.

If you wish to begin arbitration against Cobra Systems, Inc you must file a case with the American Arbitration Association. You may visit the American Arbitration Association's web site at www.adr.org to obtain forms and guidance and to learn the procedure for filing a case under this Arbitration Agreement.

This Arbitration Agreement affects you legal rights. An arbitration is resolved by a neutral party and not a judge or jury. There is less discovery and less exchange of information between the parties to an arbitration than might occur in a court proceeding. An arbitration award is final and binding and will only be overturned or reversed by a court in very limited circumstances. You agree that, by entering into this Agreement, you and Cobra Systems, Inc are each waiving the right to a trial by jury or to participate in a class action.